Reference

Explore Our Legal Terms and Your Rights

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredIndonesian user rightsAccount data protection24-hour support access

Explore Lobby Read FAQ

Browse the Scope of Our Legal Policy

Our terms of use define how your account is created, maintained, and closed. Access to certain features depends on local law — if a specific product or market is restricted in your area, we will inform you clearly at the point of entry rather than after

1
you have deposited. Payment activity through DANA, OVO, GoPay and QRIS is logged against your account under our transaction-record policy, which we retain for the period required by applicable financial regulations. We do not share your payment data with third parties except where required by law
2
or fraud-prevention protocols. You can request a copy of your transaction history at any time through our support channel. Players in Medan and across Indonesia are subject to the same uniform terms regardless of which payment method they use.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT

Open a Legal Query With Our Team

If any term is unclear or you believe a policy has been applied incorrectly to your account, our support team is available to assist. We handle legal and compliance queries through three dedicated channels, each staffed around the clock so you are never left waiting on a time-sensitive matter.

Team online

Live Chat

Reach our compliance team directly through the live-chat widget inside your account dashboard. Available 24 hours a day, 7 days a week, with average first-response under 2 minutes for legal account queries.

Email Support

Send detailed legal requests to our dedicated policy address. We commit to a written response within 24 hours, including a case reference number so you can track the status of your query at any time.

Account Ticket

Log a formal legal ticket from the Help section of your account. This creates a timestamped record we both hold, which is useful if your query concerns account data, payment disputes or terms interpretation.

HOW WE HANDLE THIS

See How We Protect Your Account and Data

We have structured our data-handling and account-security practices to align with the legal expectations of Indonesian users.

Cookie Management

We use session and analytics cookies only with your explicit consent. You can adjust or withdraw cookie permissions at any time through the Privacy Settings panel in your account without affecting your ability to log in.

Data Retention

Account data is retained for the period required under applicable Indonesian financial regulations, typically five years after account closure. After that window, personal identifiers are purged from our active systems on a rolling schedule.

Account Security

Every account is protected by two-factor authentication via SMS or authenticator app. Security logs record each login attempt — device type, timestamp and IP — and you can review them under Account Activity in your dashboard.

Right to Access

You may request a full export of your personal data, including DANA, OVO, GoPay and QRIS transaction records, at any time. We process data-access requests within 14 calendar days and deliver them securely to your registered email address.

Right to Correction

If any personal detail on your account is inaccurate — name, address, identity document — you can submit a correction request via the Account Ticket channel. We verify and update records within 5 business days of receiving complete documentation.

Who to Contact

Our designated Data and Legal Officer reviews all formal policy requests. Write to the Legal address listed in your account's Help section; include your account ID and the specific policy area so we can route your query directly without delay.

Switch Between Common Legal Questions Here

We hear the same legal questions often, so we have answered the most common ones directly below. If your question is not covered here, open an Account Ticket and our policy team will respond in writing within 24 hours.

Yes — access to certain products and markets depends on local law. We assess eligibility at account level and will notify you clearly if a particular feature is unavailable in your region rather than letting you discover it after funding your account.

We retain personal and transaction data — including records from DANA, OVO, GoPay and QRIS payments — for the period required by Indonesian financial regulations, generally five years post-closure, after which identifiable data is removed from active systems.

Yes. Submit a data-access request through the Account Ticket system or by emailing our Legal address with your account ID. We process requests within 14 calendar days and deliver the export securely to your registered email.

Submit a closure request via Account Ticket. We freeze the account immediately, process any pending DANA, OVO, GoPay or QRIS withdrawals first, then permanently close the record. You will receive written confirmation once closure is finalised.

Contact us via Live Chat for urgent issues or file an Account Ticket for a formal written response. Our compliance team reviews disputed policy applications within 48 hours and provides a decision with the reasoning included in the reply.

Use the Account Ticket channel and attach a copy of the relevant identity document. We verify and update name, address or document details within 5 business days. Corrections are confirmed by email once the change is applied to your account.

Yes — our terms of use apply uniformly regardless of whether you access the platform on desktop, mobile browser or our app. Device type does not change your rights, data-retention terms or the legal obligations that govern your account.

Explore Our Legal Terms and Your Rights

Open a Legal Query With Our Team

Live Chat

Email Support

Account Ticket

See How We Protect Your Account and Data

Cookie Management

Data Retention

Account Security

Right to Access

Right to Correction

Who to Contact

Switch Between Common Legal Questions Here

01 Does Indonesian law affect which features I can access on login rajampo?

02 How long does login rajampo keep my personal and payment data?

03 Can I request a copy of all the data login rajampo holds about me?

04 What happens to my account if I want it permanently closed?

05 Who do I contact if I think a policy term was applied incorrectly to my account?

06 How do I update incorrect personal details on my account?

07 Do the same legal terms apply if I access login rajampo from a mobile device?

Related Pages