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Terms & Conditions that protect your play

When you open an account with login rajampo, you're entering into a clear agreement about how deposits work, how we handle your data, and what happens if you…

Clear deposit & withdrawal rulesData privacy & account securityComplaint & dispute process

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How our terms shape your account

These terms apply to everyone who registers with login rajampo, where local law permits. By opening an account, you confirm you're of legal age in your jurisdiction, you own the payment method you deposit from (DANA, OVO, GoPay, QRIS or bank transfer), and you agree not

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to use automated tools or share your login. We retain your account history, transaction records and identity verification for the duration of your account plus seven years after closure, as required by anti-money-laundering regulations. If you believe any term violates your local law, you may contact
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our support team via email or live chat to request clarification or escalation. Disputes are handled through our complaints procedure first; unresolved matters depend on local law for next steps.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to get help with terms questions

You don't need to guess what something means. Our support team is ready to explain any part of our terms, handle disputes, and walk you through your rights. Contact us via live chat (available 24 hours), email, or the help centre inside your account. Every question gets a response from a real person, not a bot.

Team online

Live Chat Support

Open the chat icon in your account lobby. Available 24 hours every day. We aim to respond to messages in Medan and across Indonesia within minutes during peak hours.

Email Support

Send queries about terms or disputes to our support email. Expect a reply within 24 hours on weekdays. Include your account email and a clear description of your question.

Account Help Centre

Browse FAQs, payment guides and account settings directly in your dashboard. Search for 'terms', 'dispute' or 'withdrawal' to find quick answers without waiting.

SECURITY & TRANSPARENCY

How we protect your account and data

Your account security and data privacy are built into how we operate. We encrypt all logins with industry-standard SSL, store payment details separately from your account file, and never sell your information…

Data Encryption

All logins, payment details and account history are encrypted in transit and at rest. We use SSL certificates verified by third-party audits. Your DANA, OVO, GoPay and QRIS payment links are tokenised so we never store raw card or account numbers.

Account Closure & Data Deletion

Request closure via live chat or email. We close inactive accounts within five working days and retain transaction records for seven years per compliance law. You can request a copy of your data anytime.

Fraud & Dispute Review

Every withdrawal is verified against your deposit source and account history. If we spot suspicious activity, we'll freeze the transaction and contact you immediately. You can file a dispute within 30 days of a transaction.

Cookie & Tracking Policy

We use cookies to remember your login, keep you secure, and understand how you navigate the lobby. Reject non-essential cookies anytime in your browser settings; essential ones keep your session live.

Third-Party Compliance

We share only the minimum required data with payment processors (DANA, OVO, GoPay, QRIS partners) to complete your transaction. We never share behavioural data with advertisers or data brokers.

Contact for Changes

Want to update your registered phone, email or payment method? Use the account settings page or contact support. Changes take effect within 24 hours after verification.

Your rights and our responsibilities

Read answers to the questions we hear most about account rules, payments, data and disputes.

Breaches vary in severity. Minor ones—like forgetting to update your contact info—get a warning. Serious ones—automated betting tools, account sharing, fake identity—lead to account suspension and fund forfeiture where local law allows. We notify you before any action and give you a chance to respond via email or live chat.

No. Your DANA, OVO, GoPay, QRIS or bank account must be registered in your name. Deposits from third-party sources breach our terms and trigger our fraud review. Your account will be suspended pending verification. Use only your own payment method.

We keep transaction records, identity documents and contact history for seven years after closure. This complies with Indonesian anti-money-laundering law. You can request a full data export before or after closure. Sensitive payment details are deleted after one year unless a dispute is ongoing.

File a dispute within 30 days of a transaction via live chat or email with your account number and transaction ID. We investigate within ten working days and send you our decision. If unresolved, depends on local law for next escalation steps. Keep all screenshots and transaction records.

Only if you've opted in. We'll never sell your email, phone or betting history to third parties. Marketing emails include an unsubscribe link; you can turn off notifications in account settings. Your gameplay data stays private and is used only to improve your experience with live tables, slots and sportsbook.

Yes. Email support or use live chat with 'Data Export Request' as the subject. We send your account history, identity documents, transaction logs and contact info as a secure file within five working days. This right depends on local law in your region.

Your registered DANA, OVO, GoPay or QRIS account holder name must match your account name. We cross-check these during verification. If names don't match, we'll ask for a government ID or utility bill. Bank transfers must come from an account in your registered name. Mismatches delay withdrawals by 24 hours.

Terms & Conditions that protect your play

How to get help with terms questions

Live Chat Support

Email Support

Account Help Centre

How we protect your account and data

Data Encryption

Account Closure & Data Deletion

Fraud & Dispute Review

Cookie & Tracking Policy

Third-Party Compliance

Contact for Changes

Your rights and our responsibilities

01 What happens if I don't follow the terms?

02 Can I use someone else's payment method to deposit?

03 How long do you keep my account data after I close?

04 What's your dispute resolution timeline?

05 Do you use my data for marketing?

06 Can I request a copy of all my account data?

07 What payment methods count as proof of identity?

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