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Explore How We Protect Your Personal Data

At login rajampo, your personal data — from account registration details to transaction records processed via DANA, OVO, GoPay and QRIS — is handled under a clear, documented…

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login rajampo Explore How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Open a Privacy Request Through These Channels

If you want to access, correct, or delete personal data we hold on your account, our privacy team is reachable seven days a week. Whether you are in Semarang or anywhere else in Indonesia, response times for data-access requests are kept within 72 hours of submission. Use the channel that suits you.

Team online

Live Chat

Start a live chat directly from your account dashboard — available 24 hours a day, seven days a week. Identify the conversation as a privacy request and our team will escalate it within two hours.

Email Privacy Team

Send your data-access or deletion request to our dedicated privacy email address. Include your registered account name and the type of request; we aim to respond within 72 hours on business days.

In-Account Support Ticket

Log into your account, head to the Help section, and raise a support ticket tagged as a Privacy Matter. Ticket status updates are visible in your account panel so you can track progress without following up.

DATA HANDLING STANDARDS

See How login rajampo Handles Your Data

Every data-handling practice we follow is designed to be transparent and auditable by you.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and OVO payment identifiers — is encrypted using TLS 1.2 or higher. Your credentials and financial references are never stored in plain text at any point.

Cookie Consent Control

When you first open the site, a consent banner lets you choose which cookie categories to accept. You can update these preferences at any time through the privacy settings panel inside your account without needing to contact support.

Account Security Alerts

We send an automatic notification to your registered email or phone number each time a new device logs into your account. If the login was not you, the alert includes a one-click step to secure your account immediately.

Data Retention Schedule

Account and transaction records are kept for the period required under applicable Indonesian financial regulations. After that retention window closes, data is either anonymised or permanently deleted — you can request a retention summary by raising a support ticket.

Third-Party Data Sharing Policy

We share data with payment processors — such as the networks that handle GoPay and QRIS transactions — only to the extent required to complete your deposit or withdrawal. We do not share your data with marketing partners or data brokers.

Data Access and Correction Rights

You have the right to request a copy of all personal data we hold, ask for corrections to inaccurate records, or submit a deletion request. All three rights apply where local law permits and are processed through our privacy contact channels listed on this page.

Check the Answers to Common Privacy Questions

These are the questions we receive most often about how your data is managed on the platform. If your question is not covered here, raise a privacy ticket from your account and our team will respond within 72 hours.

We collect your name, email address, phone number, and the payment identifiers you link — such as your DANA or OVO account reference. Device details like IP address and browser type are also logged for account security purposes.

Payment references for DANA, GoPay, OVO and QRIS are stored in encrypted form on our servers. We retain only the metadata needed for transaction records; full wallet credentials are processed by the payment network, not stored by us.

Yes. Submit a data-access request via live chat or a support ticket tagged as a Privacy Matter. We will compile and deliver a copy of your stored account and transaction data within 72 hours, where local law permits.

We retain account and financial records for the period required by applicable Indonesian regulations. Once that window expires, data is anonymised or deleted. You can request a written summary of the retention schedule through our privacy email channel.

We share data only with payment processors — the networks that handle DANA, OVO, GoPay and QRIS — strictly to complete your transactions. We do not sell, rent or share your personal information with advertisers, data brokers or unrelated third parties.

Log into your account, head to Profile Settings, and update your contact details directly. For document-level corrections, raise a support ticket tagged as a Privacy Matter and our team will process the change within two business days.

We use functional cookies to keep your session active and analytical cookies to understand how the site is used. You can accept or reject non-essential cookies via the consent banner on your first visit, or update your choices in the privacy settings panel anytime.

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